• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines

Featured blog article:

Locked

‎02-02-2025 05:23 AM

HP Recommended

I'm going to do a bios recovery but I'm having a problem. When I download the installation file to my computer, I do not see such a screen and I cannot install via USB. I installed it over and over again, but after extracting the files, such a screen does not appear.

 

ss1.PNG

2 REPLIES 2

‎02-05-2025 08:15 AM

HP Recommended

Hi @2Run16, Welcome to the HP support community. 

 

Please help us with your HP unit serial number or the product number on a private message for further assistance. 

 

Here is the link to find the product number:- Click here 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name. 

 

Max3Aj

HP Support 

Was this reply helpful? Yes No

‎02-05-2025 08:17 AM

HP Recommended

HP EliteBook 8570p

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.
-->