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‎05-14-2022 03:03 AM - last edited on ‎05-14-2022 09:40 AM by Retired

HP Recommended
Product: HP EliteBook x360 1040 G6 Notebook PC IDS Base Model
Operating System: Microsoft Windows 11

Hi, After updating the bios to version 1.20.20 the HP EliteBook X360 1040 G6 laptop PC IDS Base Model won't boot. The update was made from Windows 11 by an application downloaded from the HP center. I saw that the program made a backup during this process. The update process starts in a loop. It displays the last step with the update and does not go any further to Windows 11. It is impossible to interrupt this and turn off the laptop. Regards,

 

IMG_20220513_210315.jpg

 

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2 REPLIES 2

‎05-14-2022 07:07 AM

HP Recommended

Hey @Matarto 🙂

Thank you for visiting our English HP Support Community. We advise you to post your question in English to insure a quick response for the Community.This can also help other users to take advantage of your post, in the case they have the same question.



Thank you for your understanding.

Regards,

MarcusC

I work on behalf of HP.
1 person found this reply helpful
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‎05-14-2022 09:33 AM

HP Recommended

Hi, the post has already been added in English. Regards

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