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‎09-08-2026 03:52 PM

HP Recommended
Product: HP ENVY 4527 All-in-One Printer

Hi everyone,

I’m enrolled in HP Instant Ink and have recently changed both ink cartridges. I’ve printed some artwork, but the black ink isn’t printing as dark or as bold as it should.

 

The printer is aligned correctly and I’ve already cleaned the printheads, so I’m wondering if the black cartridge itself may be faulty.

 

I’ve been trying to contact HP to request a replacement cartridge, but I’m struggling to get through to the UK support team. I’ve tried the virtual chat, HP’s ChatGPT support and speaking to a person, but each time I seem to be connected to US support, even though I selected the UK.

 

The HP “Get Help” pages aren’t helping either. One gives an error saying “refresh again in a few moments”, but refreshing doesn’t resolve it. Another page just displays greyed-out boxes and appears to remain stuck loading indefinitely.

 

Has anyone in the UK had a similar problem and, if so, can you advise how I can request a replacement Instant Ink cartridge?

 

Thanks in advance for any help!

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