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‎11-17-2025 09:37 AM

HP Recommended

Hello, coming into the office today my dock did not function. There has been no hardware or firmware changes made. 

 

HP Thunderbolt Dock G4 (280W)

HP Zbook Fury 16 G10

 

  • Symptoms:
    • Dock powers on and charges laptop (power delivery works).
    • LED flashes rapidly when idle; turns off when connected.
    • Dock never detected by any laptop (tested on multiple systems).
    • Laptop works with other docks.
    • HP Update Assistant and manual firmware updater cannot detect dock.
    • Thunderbolt Control Center shows no device.
    • Hard reset attempted (unplugged for 30+ seconds, power drained).
    • Power cord to dock works with other docks.

Looking for any ideas or direction on this as it's a very expensive unit and not even two years old. 

 

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