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NJKellow
Level 1
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Message 1 of 5
488
Flag Post

Solved!

Boot Failure when connected to dock

‎12-04-2019 10:29 AM

HP Recommended
Product: Elite X2 G4 and HP USB-C Dock G5
Operating System: Microsoft Windows 10 (64-bit)

Good afternoon

 

We have an issue with an X2 not booting when connected to the Dock G5. The message that appears is...

'Failed to Set MokListRT: Not Found'

Anyone have any ideas what the solution may be?

 

Thanks in advance. Nigel

1 ACCEPTED SOLUTION

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NJKellow
Author
Level 1
5 3 1 0
Message 5 of 5
Flag Post

‎12-09-2019 01:47 AM

HP Recommended

Thanks for the assistance... I seem to have resolved it now!

 

It appears to have been down to either Chipset drivers or Video Drivers. I installed all that were available and the problem has gone, so happy days!

 

Thanks again.

View solution in original post

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4 REPLIES 4
TryToDoMybest
Level 8
1,007 951 100 188
Message 2 of 5
Flag Post

‎12-04-2019 03:17 PM

HP Recommended

Hello

 

interesting issue.

 

which is the firmware version of the DOCK 1.0.2.0 or 1.0.7.0 ?

 

bye

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NJKellow
Author
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Message 3 of 5
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‎12-05-2019 01:24 AM

HP Recommended

The firmware is 1.0.7.0 (latest)… it is a new setup so did the firmware yesterday morning.

 

Thanks

 

 

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TryToDoMybest
Level 8
1,007 951 100 188
Message 4 of 5
Flag Post

‎12-05-2019 03:31 PM

HP Recommended

Hello

 

next Monday I should be in office , but I'm so busy that probably I will forget to try with my brand new X2 G4 and Dock G5.

 

OS is still HP presinstalled, I don't know if it's 1809 or 1903.

 

I hope to remember to try it.

 

bye

 

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NJKellow
Author
Level 1
5 3 1 0
Message 5 of 5
Flag Post

‎12-09-2019 01:47 AM

HP Recommended

Thanks for the assistance... I seem to have resolved it now!

 

It appears to have been down to either Chipset drivers or Video Drivers. I installed all that were available and the problem has gone, so happy days!

 

Thanks again.

View solution in original post

Was this reply helpful? Yes No
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