cancel
Showing results for 
Search instead for 
Did you mean: 
Jay_Mel
New member
1 0 0 0
Message 1 of 2
203
Flag Post

Bulging EliteBook

HP Recommended
HP (HP EliteBook 820 G4)
Microsoft Windows 10 (64-bit)

Hi All,

 

For the second time in two years my HP EliteBook 820 G4 has a big bulge appearing next to/under the track pad.  Last year it was bigger than a golf ball by the time support sent me a box to send it back to them.  I couldn't believe the case was not replaced and looked fine after they repaired the notebook.  However it was a real pain setting up and using my old HP as a parachute and the amount time time putting everything back when the notebook was returned.

 

A year goes by and my laptop is growing again.   HP support sent another box and I'm sure they will replace the battery again, so it should work fine.

 

Warranty is out on this laptop in 6 months, what am I to do in 12 months when this happens again?

 

Anyone else experience this problem and was there a long term solution? 

 

Regards,

 

Jay

1 REPLY 1
Dragon-Fur
Level 16
Level 16
32,050 31,755 2,925 10,673
Message 2 of 2
Flag Post
HP Recommended

@Jay_Mel 

 

Batteries of this type are used in lots of devices manufactured by different companies, including notebooks and phones.

 

It is generally agreed battery technology could be better, of course, but here we are.

 

I suspect your question is not serious - the trouble you describe has not yet found you: "What about next time?" 

 

The answer:

  • If the battery fails, it needs to be replaced with a compatible battery.
  • If the battery becomes bloated, the battery must be removed from the computer to prevent further damage and a compatible battery (via part number) should be installed in the computer.

 

 

For those reading...

  • If the battery needs to be replaced, find the How-to in your computer's Service Guide.
  • The Service Guide is generally found in Category Manuals in your computer's website support pages.

 

Example - this system...

 

 HP EliteBook 820 G4 Notebook PC HP EliteBook 828 G4 Notebook PC Maintenance and Service Guide

Part number and Replacement procedure is on Page 35

 

Description                                               Spare part number

3-cell, 49 WHr, 4.25 Ah Li-ion battery           854109-850

 

 

The process to change out the battery is not actually very difficult.

 

You do need a solid and flat work surface, a good light, the correct screw driver, and awareness of working in a safe environment (read about this in Chapter 4).

 

 

References

 

HP Document:  HP Notebook PCs - Purchasing a Replacement Battery

 

 

Device Home Page - References and Resources – Learn about your Device - Solve Problems

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides / Manuals, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP EliteBook 820 G4 Notebook PC 

OR

Not your computer?

Open Support Home

Enter the name of your device

 

 

Thank you for participating in our HP Community.

We are a world community of volunteers dedicated to supporting HP technology

Click Thumbs Up to say Thank You.

Answered? Click "Accept as Solution" to help others find it.

 

 

Dragon-Fur

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation