COPr HP 2010 error

[vinuki]

I own a HP 10bii+ financial calculator that reads "COPr HP 2010" error message during multiple commands. When I press shift>ON/OFF. It reads this message instead of turning off. The calculator also reads this message when attempting to calculate I/YR. For example, this message will read when I input BEG, N=5, PV=334,883, PMT=-75,000 FV=0. 

This issue also causes my calculator to automatically change from 1 p/yr to 12 p/yr each time.

Does my calculator need repair? Does anybody know how to fix this.

[Jupitero]

Hello,

HP has outsourced their calculator business.

Check the 10bll+ support page for support contact numbers.

[Sneha_01]

Hi @vinuki ,

We apologize for the inconvenience, but it seems that the issue needs a hardware repair.

Unfortunately, there are no further actions we can take through this channel. I recommend reaching out to our phone support for further assistance.

They can help you with the unit repair or part replacement.

I request you talk to HP Phone Support and they will help you to sort it out as it requires advance support or repair.

1. Click on this link -  https://support.hp.com/us-en

2. Select the country.

3. Enter the serial number of your device.

4. Select the country from the drop-down.

5. Click on "Show Options".

6. Fill out the web form. A case number and phone number will now populate for you.

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Rachel571 

HP Suppor