Camera not working and not showing

[ramkiran]

I purchased HP Victus 15 in 2023 and warranty covered till 2026 june and my camera is not working properly. It shows the camera is not detected and connected and I check the driver to update the camera but the camera is not in the driver.

Give a proper solution 

[Kuroi_Kenshi]

Hi @ramkiran,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your PC!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check Camera Settings:

• Open the Windows settings and navigate to the "Privacy" section.
• Select "Camera" and ensure that camera access is enabled for your device and apps.

Device Manager Check:

• Open Device Manager by right-clicking the Start button and selecting "Device Manager."
• Look under "Imaging devices" for your camera. If it is not listed, it might not be connected properly or may have a hardware issue.
• If the camera is listed, but with a yellow exclamation mark, right-click on it, and select "Update driver" or "Enable device."

Install or Update Drivers:

• Visit the HP Support website and enter your product details to find the appropriate drivers for your camera.
• Download and install the latest driver for the camera if available.

Check Connection:

• Ensure that any physical switches or function keys that enable/disable the camera on your laptop are set to "Enable."
• If your laptop has a camera privacy shutter, make sure it is open.

Windows Updates:

• Run Windows Update to ensure your system has the latest updates and security patches, which may include camera driver updates.

Perform System Diagnostics:

• Run HP's built-in diagnostic tool by searching for "HP PC Hardware Diagnostics Windows" in the Start menu.
• This can help identify any hardware issues with the camera.

Check for BIOS Settings:

• Sometimes, the camera can be disabled in the BIOS. Restart your computer and enter the BIOS setup (typically by pressing F2, F10, or Esc during startup).
• Check if there is an option related to the camera and make sure it is enabled.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,