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cat_shepherd
Level 1
5 2 0 0
Message 1 of 4
329
Flag Post

Can't delete registered fingerprints

HP Recommended
ProBook 6560b
Microsoft Windows 7 (64-bit)

Hi there,
After reinstalling the OS, HP Client Security says that two of my fingers are already registered.
How can I delete registered fingerprints?
I tried various programs, but none of them helped me.


3 REPLIES 3
rodrigri
Level 1
5 3 0 1
Message 2 of 4
Flag Post
HP Recommended

Hi Community, I have the same problem in a Elitebook 840 G5 with the HP Client Security Manager.

How can i remove the fingerprint credentials?

I uninstall the suite and when i try to enroll my frecuent use fingers the app says that the fingerprint already enroled. 

 

Thank you

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cat_shepherd
Author
Level 1
5 2 0 0
Message 3 of 4
Flag Post
HP Recommended

@Rodrigri , please let me know if you find a solution.

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rodrigri
Level 1
5 3 0 1
Message 4 of 4
Flag Post
HP Recommended

No yet. I'm waiting an internal answer of that. When I have the solution I post it here. 

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