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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎09-25-2021 04:14 AM - last edited on ‎09-25-2021 05:10 AM by Retired

HP Recommended
Product: HP EliteBook 840 G3
Operating System: Microsoft Windows 10 (64-bit)

Trying to upgrade HP EliteBook 840 G3 with sp87753.  

HP TPM Configuration Utility successfully updates TPM12_6.43.245.0_to_TPM20_7.63.3353.0.BIN, but after restart BIOS show error "TPM firmware is not updatable".

 

TPMConfig.log:

 

Spoiler
2021/09/25 12:31:22.911|0000060C|Information|CTpmUpdateApp::InitializeProperties|******************************************************************
2021/09/25 12:31:22.911|0000060C|Information|CTpmUpdateApp::InitializeProperties|** Start of HP TPM FW Update session, version 2.0.4.1 **
2021/09/25 12:31:22.911|0000060C|Information|CTpmUpdateApp::InitializeProperties|******************************************************************
2021/09/25 12:31:22.911|0000060C|Information|CTpmUpdateApp::InitializeProperties|Command line: -fTPM12_6.43.245.0_to_TPM20_7.63.3353.0.BIN
2021/09/25 12:31:22.989|0000060C|Information|TpmUpdate::SmbiosInfo::GetSmbiosInfo|Getting SMBIOS information
2021/09/25 12:31:23.051|0000060C|Information|TpmUpdate::PrivateWmiInfo::GetPrivateWmiSettings|m_isGondorBIOS = 1, m_isEspDriveSupported = 1
2021/09/25 12:31:23.051|0000060C|Information|TpmUpdate::PrivateWmiInfo::GetPrivateWmiSettings|, m_isGondorBIOS = 1
2021/09/25 12:31:31.526|0000060C|Information|TpmUpdate::CTPMUpdateInfo::GetTPMInfo|TPM information:
2021/09/25 12:31:31.526|0000060C|Information|TpmUpdate::CTPMUpdateInfo::GetTPMInfo|-------------------------------
2021/09/25 12:31:31.526|0000060C|Information|TpmUpdate::CTPMUpdateInfo::GetTPMInfo|TPM family: 1.2
2021/09/25 12:31:31.526|0000060C|Information|TpmUpdate::CTPMUpdateInfo::GetTPMInfo|TPM firmware version 6.43.245.0
2021/09/25 12:31:31.542|0000060C|Information|TpmUpdate::CTPMUpdateInfo::GetTPMInfo|Remaining updates: More than 3
2021/09/25 12:31:31.542|0000060C|Information|TpmUpdate::CTPMUpdateInfo::GetTPMInfo|TPM owner set: Yes
2021/09/25 12:31:31.542|0000060C|Information|TpmUpdate::CTPMUpdateInfo::GetFWImageInfo|Loading firmware image TPM12_6.43.245.0_to_TPM20_7.63.3353.0.BIN ...
2021/09/25 12:31:31.604|0000060C|Information|TpmUpdate::CTPMUpdateInfo::GetFWImageInfo|Loaded the firmware image TPM12_6.43.245.0_to_TPM20_7.63.3353.0.BIN successfully.
2021/09/25 12:31:31.604|0000060C|Information|TpmUpdate::CTPMUpdateInfo::GetFWImageInfo|Call IFXTPMUpdate_GetFirmwareImageInfo ...
2021/09/25 12:31:31.636|0000060C|Information|TpmUpdate::CTPMUpdateInfo::GetFWImageInfo|TPM firmware image information
2021/09/25 12:31:31.636|0000060C|Information|TpmUpdate::CTPMUpdateInfo::GetFWImageInfo|------------------------------------------
2021/09/25 12:31:31.636|0000060C|Information|TpmUpdate::CTPMUpdateInfo::GetFWImageInfo|TPM firmware image is valid and is updatable.
2021/09/25 12:31:31.636|0000060C|Information|TpmUpdate::CTPMUpdateInfo::GetFWImageInfo|TPM information after update
2021/09/25 12:31:31.636|0000060C|Information|TpmUpdate::CTPMUpdateInfo::GetFWImageInfo|----------------------------
2021/09/25 12:31:31.636|0000060C|Information|TpmUpdate::CTPMUpdateInfo::GetFWImageInfo|TPM family: 2.0
2021/09/25 12:31:31.636|0000060C|Information|TpmUpdate::CTPMUpdateInfo::GetFWImageInfo|TPM firmware version: 7.63.3353.0
2021/09/25 12:31:31.636|0000060C|Information|TpmUpdate::CTPMUpdateInfo::GetTPMInfo|GetTMPFirmwareImageInfo returns 0x00000000
2021/09/25 12:31:45.844|0000060C|Information|TpmUpdate::Partition::FindEspPartition|PartitionStyle == PARTITION_STYLE_GPT, PartitionCount: 5
2021/09/25 12:31:45.844|0000060C|Information|TpmUpdate::Partition::FindEspPartition|ESP partition found: drive = 0, partition = 1
2021/09/25 12:31:46.094|0000060C|Information|TpmUpdate::Partition::MountEspPartition|ESP drive mounted as Z:\.
2021/09/25 12:31:46.094|0000060C|Information|TpmUpdate::Partition::CreateHpBiosTPMFWFolderHierarchy|Creating folder structure in Z:\EFI\HP\
2021/09/25 12:31:46.110|0000060C|Information|TpmUpdate::Partition::CopyFWUpdateBin|File being copied: TPM12_6.43.245.0_to_TPM20_7.63.3353.0.BIN
2021/09/25 12:31:46.110|0000060C|Information|TpmUpdate::Partition::CopyFWUpdateBin|Update successfully copied.
2021/09/25 12:31:46.186|0000060C|Information|CTpmUpdateApp::DoTPMFWEfiFlash|Set FW Update ready flag passed. Update will occur on restart.
2021/09/25 12:31:51.436|0000060C|Information|CTpmUpdateApp::ExitInstance|HPTPMFWUpdate Return Code = 3010
2021/09/25 12:31:51.436|0000060C|Information|TpmUpdate::Partition::CloseEspPartition|Unmounting the ESP drive: mountvol.exe Z:\ /D.
2021/09/25 12:31:51.483|0000060C|Information|TpmUpdate::RestartSystem|************* End of TPMConfig session - restarting *************
2021/09/25 12:31:51.483|0000060C|Information|TpmUpdate::RestartSystem|

Maybe have an idea, whats wrong and what should i do to successfuly upgrade TPM to 2.0?

 

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