Cannot charge battery to 100%

[nuGenTio]

I have an HP ProBook 635 Aero G8 laptop.

The battery will not charge beyond 80%.

I assume this is to protect the battery from excessive charging, but I need to be able to charge to 100%, when I'm travelling.

Things I've tried

• Disable Power Control in BIOS
• Enabled Let HP Manage my Battery
• Disabled Let HP Manage my Battery
• Enabled Maximize My Battery Health
• Disabled Maximize My Battery Health
• Installed HP Power Manager
• Uninstalled HP Power Manager
• Uninstall driver for Microsoft ACPI-Compliant Control Method Battery
• Reset BIOS

None of these work.

The battery will still not charge beyond 80%.

See attached report from powercfg /batteryreport

What I really need is the option "Maximize My Battery Duration", but this has been removed!

https://support.hp.com/us-en/document/ish_5084029-5084079-16

I see other users with the same issue:

https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/quot-Maximize-my-battery-durat...

https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/quot-Maximize-My-Battery-Durat...

Any ideas?

Thanks

[nuGenTio]

Can someone please help with this?

At the moment, I have a laptop with 20% of its battery permanently lost.