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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-28-2019 12:27 AM

HP Recommended
Product: EliteBook 840 G5
Operating System: Microsoft Windows 10 (64-bit)

Hi,

Just bought an Elitebook 840 G5 business laptop, I'm trying to setup the HP Sure Recover within the HP Client Security dashboard and when I click on submit it asks me to "Provide a PIN to configure HP Sure Recover" after the PIN code input I click on submit again and an error window appears with the following message:

 

"PIN verification failed. Critical HP Sure Recover configuration data has been cleard due to system changes. You need to reconfigure HP Sure Recover.

Any idea how to resolve this issue?

 

Many thanks.

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