• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎05-31-2023 02:42 PM

HP Recommended
Product: HP ProBook 445 G8 Notebook PC (46W07AV)

Today I tried to use HP Support Assistant the first time after having my Laptop for couple month.
There was an issue for the app to sign in and contact HP services.

The solution I got from the support was to use the legacy HP Support Assistant which worked well.

Then I tried to see if it's the same on another Laptop I have in another location.
After it worked there like a charm I tried to find the difference between the two locations.

It appears that on the location I couldn't sign in an use HP Support Assistant (9.x.y..) but could use the legacy version (8.x.y)
the family DNS of CloudFlare was used: 1.1.1.3, 1.0.0.3 ie from (https://cloudflare-dns.com/family/).
After replacing the local DNS to my local ISP and also flushing the dns cache from windows it worked like a charm.

 

I believe HP Should verify why and how to make it work with these DNS systems since the legacy version works fine.

What do you think?

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.