cancel
turn on suggested results
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Locked It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
DReinke
New member
2 0 0 0
Message 1 of 1
181
Flag Post

Cannot sign on using the fingerprint reader on Elite X2 1012

‎04-26-2020 08:01 PM

HP Recommended
Product: Elite X2 1012
Operating System: Microsoft Windows 10 (64-bit)

I am not able to open my Elite X2 using the fingerprint reader. I set up both the windows Hello fingerprint and the Hello face options.  The only option that appears when I start the Elite is the Hello Face.  If I hold my finger on the fingerprint reader, nothing happens.  I have used the fingerprint reader to verify my fingerprint for other applications but it will not work to allow me to open the Elite.  What can I do to get the Hello fingerprint to work when I start the unit?

(1)
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation