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- HP Community
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- Cannot warranty devices anymore.

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05-05-2025 09:29 AM
Product: HP EliteBook 860 16 inch G9 Notebook PC (4C146AV)
Operating System: Microsoft Windows 11
It has been a few months since I needed to warranty a computer for my company. When I signed in, everything looked completely different. I can get to the warranty page but it will not allow me to submit because it is not allowing me to enter information into certain "necessary" fields. I tried updating my profile to enter certain fields such as phone and address, and it will not let me access it their either. Now when I try to get help I keep getting sent to "Help yourself" pages. I need help with my account so I can help the business I work for continue to operate smoothly. Is there not a direct email/contact for support like this?
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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.