cancel
Showing results for 
Search instead for 
Did you mean: 
scrumit
New member
2 0 0 0
Message 1 of 2
189
Flag Post

Solved!

Care Pack question

HP Recommended
Envy laptop
Microsoft Windows 10 (32-bit)

1KS76UA#ABA

HP ENVY x360 Convertible 15m-bp1xx

 

Purchased from Best Buy with a Care Pack, but on invoice that I printed out, it doesn't show care pack number.  So not sure if it is registered.  How can I find this out?

1 ACCEPTED SOLUTION

Accepted Solutions
Dragon-Fur
Level 16
Level 16
31,960 31,665 2,905 10,630
Message 2 of 2
Flag Post
HP Recommended

@scrumit 

 

If the "Care Pack" is an actual "HP Care Pack" contract, the following can help you contact the people who can sort this for you:

 

Care Pack - Optional Coverage Plans

Enter your product number in the form to view available Warranty plans for your device

 

Also, assuming the database has had time to be updated, the Warranty Check can help you track down the information. 

 

NOTE: Do not be distressed if the information you seek is not (yet) available online.  Whether or not the online database shows your information does not impact the actual contract.

 

Warranty Check

 

       NOTE:  If the single-system-check fails to find your device, use the "multiple devices" method to

check single or multiple devices.

 

  • If necessary, Select your Country on the main website page
  • Scroll down > To the right of Check multiple warranties, Click Continue
  • Enter the Serial Number and Country for one or more devices / systems to be checked
  • Check the box to verify you are "Not a robot"
  • Click Submit(at bottom of list entries)
  • When the page opens, Click View Details

 

Reference and Resources – Places to find (more) help and learn about your Device

Clarification of terms and "what the device can do" (Specifications)

Device Homepage

NOTE:  Content depends on device type and Operating System

HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals, Product Information, more

HP ENVY x360 - 15m-bp112dx

When the website support page opens, Select (as available) a Category > Topic > Subtopic

 

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

Click Thumbs Up on a post to say Thank You!

Answered? Select the relevant post "Accept as Solution" to help others find it.

 

 

Dragon-Fur

View solution in original post

1 REPLY 1
Dragon-Fur
Level 16
Level 16
31,960 31,665 2,905 10,630
Message 2 of 2
Flag Post
HP Recommended

@scrumit 

 

If the "Care Pack" is an actual "HP Care Pack" contract, the following can help you contact the people who can sort this for you:

 

Care Pack - Optional Coverage Plans

Enter your product number in the form to view available Warranty plans for your device

 

Also, assuming the database has had time to be updated, the Warranty Check can help you track down the information. 

 

NOTE: Do not be distressed if the information you seek is not (yet) available online.  Whether or not the online database shows your information does not impact the actual contract.

 

Warranty Check

 

       NOTE:  If the single-system-check fails to find your device, use the "multiple devices" method to

check single or multiple devices.

 

  • If necessary, Select your Country on the main website page
  • Scroll down > To the right of Check multiple warranties, Click Continue
  • Enter the Serial Number and Country for one or more devices / systems to be checked
  • Check the box to verify you are "Not a robot"
  • Click Submit(at bottom of list entries)
  • When the page opens, Click View Details

 

Reference and Resources – Places to find (more) help and learn about your Device

Clarification of terms and "what the device can do" (Specifications)

Device Homepage

NOTE:  Content depends on device type and Operating System

HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals, Product Information, more

HP ENVY x360 - 15m-bp112dx

When the website support page opens, Select (as available) a Category > Topic > Subtopic

 

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

Click Thumbs Up on a post to say Thank You!

Answered? Select the relevant post "Accept as Solution" to help others find it.

 

 

Dragon-Fur

View solution in original post

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation