Care Pack question

[scrumit]

1KS76UA#ABA

HP ENVY x360 Convertible 15m-bp1xx

Purchased from Best Buy with a Care Pack, but on invoice that I printed out, it doesn't show care pack number.  So not sure if it is registered.  How can I find this out?

[Dragon-Fur · Accepted solution]

@scrumit 

If the "Care Pack" is an actual "HP Care Pack" contract, the following can help you contact the people who can sort this for you:

Care Pack - Optional Coverage Plans

Enter your product number in the form to view available Warranty plans for your device

• Care Pack Central
• Care Pack Services Definitions
• Care Pack Overview (Scroll down > view / find phone contact number)
• HP Consumer Services (Care Pack and Service Purchase Information) 1-866-724-8600

Also, assuming the database has had time to be updated, the Warranty Check can help you track down the information. 

NOTE: Do not be distressed if the information you seek is not (yet) available online.  Whether or not the online database shows your information does not impact the actual contract.

Warranty Check

• Warranty Check – Single or Multiple Devices

       NOTE:  If the single-system-check fails to find your device, use the "multiple devices" method to

check single or multiple devices.

• If necessary, Select your Country on the main website page
• Scroll down > To the right of Check multiple warranties, Click Continue
• Enter the Serial Number and Country for one or more devices / systems to be checked
• Check the box to verify you are "Not a robot"
• Click Submit(at bottom of list entries)
• When the page opens, Click View Details

Reference and Resources – Places to find (more) help and learn about your Device

Clarification of terms and "what the device can do" (Specifications)

Device Homepage

NOTE:  Content depends on device type and Operating System

HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals, Product Information, more

HP ENVY x360 - 15m-bp112dx

When the website support page opens, Select (as available) a Category > Topic > Subtopic

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