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dupuiskj
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Message 1 of 2
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Case Manager refusing to honor warranty agreement

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Spectre

I bought the Spectre computer for around $1300. It's been a complete lemon and sent in for repairs twice. I was promised a 6 month extension on my warranty in addition to what was left by an escalations case manager, Victor. I have his number extension and email. I made him email me the promise to get it in writing because I knew there would be trouble. Now a month the warranty still hasn't been added on. I heard from victor once saying to wait 2-3 more days. That was weeks ago, now he's refusing to answer any emails. I've pursued all the regular means of communication to resolve this. I believe he thinks if he ignores me and makes it hard enough I won't make HP honor the agreement. He is very wrong. If I can't get HP's attention here quickly, my next step is the BBB. If anyone has suggestions to get HP's attention or ways to force them to honor agreements let me know. Its ridiculous I have to resort to threats every time to get something done they offered and agreed to and were supposed to do themselves automatically. But that's HP for you. 

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praveenbv
HP Support Agent
HP Support Agent
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Message 2 of 2
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Hi@dupuiskj, Welcome to the HP Support Community!

 

 I understand your concern and to help you out, I have escalated your concern to HP's Support Team in your region to have it reviewed for available options (if any). 

 

You should be contacted within 4 business days (Excluding Holidays & Weekends). 

 

Response times may vary by region. 

 

Please send us a Private Message, if you aren't contacted within 4-5 business days.  

 

Additionally, keep in mind not to publicly post personal information (such as serial numbers and case details).

And Feel free to post your query for any other assistance as well.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

 

It's been a pleasure interacting with you and I hope you have a good day ahead.

 

Hope this helps! Keep me posted.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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