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‎10-27-2025 06:57 AM - last edited on ‎10-27-2025 09:33 AM by Moderator

HP Recommended

Dear team,

 

Product Description:  HP Elite Book 840 14 inch G10 Notebook PC (6V5Y3AV)
Product Number: 9U2C1PA
Serial Number:  [edited]
Case Subject:  BU/IN/NBD/HP Elite Book 840 14 inch G10 Notebook PC (6V5Y3AV)/Keyboard key pop out

 

Need quotation on urgent basis, for replace the damaged part. We call logged to HP Last Friday no one send quotation.this is organization laptop. Kindly share the ETA

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2 REPLIES 2

‎11-05-2025 06:38 AM

HP Recommended

Hello.

 

You cannot place warranty cases or repair orders on this web forum. Contact HP.

 

The Moderator should have given you that answer when (s)he removed the serial number from your post!

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‎11-05-2025 01:52 PM - edited ‎11-05-2025 02:05 PM

HP Recommended

@Brandtsudio This is rather unusual, and considering the amount of time you've spent on this, I've gone ahead and checked the details of your case, I can confirm that the case number you shared is still active. The assigned engineer is reviewing the issue, and the concerned team will contact you shortly with further information.

FriendlyMod
HP Community Moderator
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