• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
HP Recommended
Chromebook 11a G6 EE
Chrome OS

I recently purchased a Chromebook 11a G6 EE from eBay, and it's been having some issues. It keeps getting stuck in a boot loop—showing the ChromeOS animation, shutting off, and repeating the cycle. When it eventually reaches the sign-in screen, the display often goes black, even during login attempts. It takes quite a while before it finally becomes usable.

 

While the ChromeOS animation plays upon starting, there seems to be a relatively thin line that flashes at the bottom of the screen, and there had been an instance of the screen glitching as well. Since it's a budget Chromebook, I don’t think it’s worth taking in for repairs, but I’d really appreciate any tips or troubleshooting steps I can try on my own to get it working properly.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.