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‎08-31-2021 08:47 AM

HP Recommended
Product: Elitebook 840 G7
Operating System: Microsoft Windows 10 (64-bit)

As posted in this thread:

https://h30434.www3.hp.com/t5/Business-Notebooks/Circle-dots-on-screen-even-when-is-off/td-p/7925240

 

I'm having the same circle of dots.

Looks like some remnant of the production process.

After cleaning the screen they are removable, but today I noticed them again.

Seems like when the screen has been on for a while they simply re-appear.

Is this normal?

The dots are on the surface of the screen and not produced by software.

Is there a way to permenantly remove them?

Category:
1 person had the same question
1 REPLY 1

‎08-31-2021 09:21 PM - edited ‎08-31-2021 09:21 PM

HP Recommended

Hi,

Please, raise a case with HP by contacting the support department. Here is how -> https://www.hp.com/nl-nl/contact-hp/phone-assist.html

 

You have posted in the official HP Support forum/community but it is not the official way to reach to support or to claim in-warranty service or assistance. The community here is full of users/customers like you, volunteers and specialists willing to help, some HP staff, etc and the help is peer-to-peer given. Please, reach to the support for this kind of issue. Thanks

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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