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- HP Community
- Notebooks
- Business Notebooks
- Circle of dots on the screen even if screen is off

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08-31-2021 08:47 AM
As posted in this thread:
https://h30434.www3.hp.com/t5/Business-Notebooks/Circle-dots-on-screen-even-when-is-off/td-p/7925240
I'm having the same circle of dots.
Looks like some remnant of the production process.
After cleaning the screen they are removable, but today I noticed them again.
Seems like when the screen has been on for a while they simply re-appear.
Is this normal?
The dots are on the surface of the screen and not produced by software.
Is there a way to permenantly remove them?
08-31-2021 09:21 PM - edited 08-31-2021 09:21 PM
Hi,
Please, raise a case with HP by contacting the support department. Here is how -> https://www.hp.com/nl-nl/contact-hp/phone-assist.html
You have posted in the official HP Support forum/community but it is not the official way to reach to support or to claim in-warranty service or assistance. The community here is full of users/customers like you, volunteers and specialists willing to help, some HP staff, etc and the help is peer-to-peer given. Please, reach to the support for this kind of issue. Thanks
*** HP employee *** I express personal opinion only *** Joined the Community in 2013