cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
3 1 0 0
Message 1 of 2
116
Flag Post

Clarifying warranty (Ukraine).

HP Recommended
OMEN 15-dc0025ur

Hello!

The warranty check on HP website claims that I have 9 months of warranty left. However, my retailer claims that I have 1 year of warranty and I have a confirming document for that. I live in Ukraine.

So, what is my warranty duration?

1 REPLY 1
Highlighted
Level 20
Level 20
121,753 111,933 17,941 27,380
Message 2 of 2
Flag Post
HP Recommended

Hi:

 

The warranty should be for one year.

 

The problem is that for whatever reason, HP starts the warranty clock ticking the minute the PC leaves the assembly plant.

 

So, the longer the PC sits in a warehouse before it is sold, the less warranty time is left.

 

You can get the warranty start and end dates adjusted by one of two methods...

 

1.  Submit an online warranty dispute...see the info at the link below.

 

https://support.hp.com/us-en/document/c05084516

 

2. Contact HP in the Ukraine and speak to a customer services rep.

 

https://www8.hp.com/ua/ru/contact-hp/contact.html

0 Kudos
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation