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‎11-23-2018 06:13 AM - last edited on ‎11-23-2018 08:14 AM by Retired

HP Recommended
Product: HP EliteBook 840 G3
Operating System: Microsoft Windows 10 (64-bit)

I need to clear bios password.

 

Laptop model: HP EliteBook 840 G3

S/N: [edited]

UUID: 3E98ACD3-EF50-11E5-B808-64CD0C03C056

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-23-2018 06:58 AM

HP Recommended

Welcome to the forum @A1979

 

For that model you will need to contact HP in your region and they should be able to send you a customized SMC.bin file which you can use at boot to reset the password.

 

Contact Support >> http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

 

When talking to the HP rep ask them to escalate your service request.

 

Just to note:

 

Do not try removing the RTC/BIOS battery.  As it will not remove the password, but it may reset the clock and as SMC files are time coded, a large disparity between the system clock and the time encoded in the SMC may cause it to fail.

 

REO

View solution in original post

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1 REPLY 1

‎11-23-2018 06:58 AM

HP Recommended

Welcome to the forum @A1979

 

For that model you will need to contact HP in your region and they should be able to send you a customized SMC.bin file which you can use at boot to reset the password.

 

Contact Support >> http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

 

When talking to the HP rep ask them to escalate your service request.

 

Just to note:

 

Do not try removing the RTC/BIOS battery.  As it will not remove the password, but it may reset the clock and as SMC files are time coded, a large disparity between the system clock and the time encoded in the SMC may cause it to fail.

 

REO

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