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11-23-2018 06:13 AM - last edited on 11-23-2018 08:14 AM by kevin-t
I need to clear bios password.
Laptop model: HP EliteBook 840 G3
S/N: [edited]
UUID: 3E98ACD3-EF50-11E5-B808-64CD0C03C056
Solved! Go to Solution.
Accepted Solutions
11-23-2018 06:58 AM
Welcome to the forum @A1979
For that model you will need to contact HP in your region and they should be able to send you a customized SMC.bin file which you can use at boot to reset the password.
Contact Support >> http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
When talking to the HP rep ask them to escalate your service request.
Just to note:
Do not try removing the RTC/BIOS battery. As it will not remove the password, but it may reset the clock and as SMC files are time coded, a large disparity between the system clock and the time encoded in the SMC may cause it to fail.
REO
11-23-2018 06:58 AM
Welcome to the forum @A1979
For that model you will need to contact HP in your region and they should be able to send you a customized SMC.bin file which you can use at boot to reset the password.
Contact Support >> http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
When talking to the HP rep ask them to escalate your service request.
Just to note:
Do not try removing the RTC/BIOS battery. As it will not remove the password, but it may reset the clock and as SMC files are time coded, a large disparity between the system clock and the time encoded in the SMC may cause it to fail.
REO
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