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07-09-2020 10:10 AM
Lap top has been in the shop twice. New Hard drive installed yesterday. Computer was fine until automatic updates take place. Then problem reoccurs. Problem: Graphic lines follow the cursor. ghost icons in the back screen after closing out documents or programs. Last computer repair place installed a different hard drive that works fine until windows updates. I'm told there is no way of knowing which update is causing the problem. Screen will go completely whitish at times and if I close the lid and reopen it but whtie screen goes away, but the ghosts and graphic lines are still there. Drivers were all updated. don't know where to go. HP doesn't make it easy to speak with someone about the issue.
07-12-2020 09:09 AM
I reviewed your post and I understand that you are facing issues with the display on your computer.
Don’t worry, I assure you I will try my best to get this sorted.
I recommend you update the BIOS and the graphics driver from the below link and check if it helps.
Let me know how it goes and you have a great day!
P.S: Welcome to the HP Support Community 😊
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
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I am an HP Employee
07-14-2020 08:49 AM
I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...
HPSA will automatically search for all the latest drivers for your Notebook
Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
Click Check for updates and messages to scan for new updates.
Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
Click the update name for a description, version number, and file size.
Select the box next to any updates you want to install, and then click Download and install.
Also ensure Windows is up to date.
Select the Start button, and then go to Settings > Update & security > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available
Keep me posted how it goes
Thank you and have a wonderful day 😊
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
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