Complaint Regarding HP Laptop Repair and Warranty Coverage

[Nore2807]

Dear Sir/Madam,

I am writing to express my dissatisfaction and frustration with the recent service experience I encountered with HP, concerning my laptop purchased in September 2020 and serviced at the Telenet Aartselaar computer store in Belgium.

On July 29th, I brought my HP laptop to the Telenet Aartselaar store located in Belgium for repair. The issues I was experiencing included a malfunctioning touchpad and a faulty screen. After evaluating my laptop, it was determined that the laptop was beyond repair. 

Fortunately, I have a warranty or insurance policy in place, provided by Harmony, that is designed to replace my laptop in cases where it is no longer usable. However, my frustration arises from the fact that Telenet Aartselaar alleges that the problem lies in the communication and coordination between HP and Harmony, with each party claiming the other is responsible for providing a resolution.

I believe that as a customer, I am entitled to a timely and efficient resolution of my laptop issues, as outlined in the warranty coverage provided by Harmony. It is essential for me to have a working laptop, and this delay in resolving the matter has caused significant inconvenience and disruption to my daily life.

I kindly request that HP and Harmony promptly address this matter, rectify the situation, and provide me with a new laptop as per the terms of the warranty policy. It is crucial that the parties involved cooperate to ensure a seamless resolution and that I am not caught in the middle of this dispute.

I hope for a swift and amicable resolution to this issue, and I expect that my concerns will be taken seriously and addressed as a matter of priority. I kindly request your immediate attention to this matter and a response within 7 days of receiving this letter.

Thank you for your prompt attention to this matter. I look forward to a timely resolution that allows me to regain the use of a functional laptop.

Sincerely, 

Nore Van den bergh

[IT_WinSec]

Hello,

Sorry to hear for the challenges you have been facing in the past weeks.

Note that you have posted in the HP Support Community - while this is the official HP forum, it is a public place where you communicate with volunteers, HP enthusiasts, end users/customers like you, sometimes with HP staff, etc... and this is the not the official channel to raise a complaint against HP support experience.

• I notified the appropriate team and you might be contacted here via private message in the following days. Only communicate via PMs with identified [HP] contacts/admins/moderators.
• Alternatively, reach to HP Support via this link >> https://support.hp.com/be-nl/contact

Thank you.

[Gaya1239]

Hi @Nore2807,

Welcome to the HP Support Community

I understand you are facing an issue with your Complaint Regarding HP Laptop Repair and Warranty Coverage. Not to worry I will help you to get a resolution to resolve the issue.

I am sorry to hear that  This needs one-on-one interaction hence I'm sending a private message to assist you with the next action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, Please click on it or simply click on this link.

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!