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‎06-21-2025 12:00 PM

HP Recommended
Product: HP ENVY 13-ay0000 x360 Convertible Laptop PC (8JN84AV)
Operating System: Microsoft Windows 11

I purchased this laptop in March 2025 and now its already about July. I have been after the vendors to update the warranty  but they keep telling me that they will do it. The issue I have is that my stylus is not working and I can't replace it without updating my system warranty. Please help me file a complaint against the vendors and I request strict action be taken against them as this puts the 'HP brand' as a whole under scrutiny.

1 REPLY 1

‎06-23-2025 02:03 PM

HP Recommended

Hi @BratiKampa 

 

Welcome to the HP Support Community!

 

Thanks for posting your query! We're here to help you get back up and running.

 

I'm sorry to hear about the troubles you're experiencing with your HP ENVY 13-ay0000 x360 Convertible Laptop PC and the stylus. 

 

I'm sending you a private message to guide you on the next steps.

 

To access it, click the private message icon in the upper-right corner of your HP Support Community profile, next to your name.

 

If this resolves your issue, kindly mark this post as "Accepted Solution" and click "Yes" if it was helpful.

 

Take care and have a great day!

 

Regards,

Hawks_Eye

I am an HP Employee.
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