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HP Recommended
HP ProBook 445 G8 Notebook PC (46W07AV)

So, I'm putting this out here to see if anyone's had a similar issue, or found a resolution.

 

I've had the laptop for about 7 months, and it kept BSODing and rebooting into UEFI with a DMA error. HP replaced the motherboard, and it went from a BSOD/DMA error to one of several Kernal power errors. I sent it back and HP replaced the motherboard again, and after not having the laptop for close to three weeks, got it back.

 

Once I got it back to where I needed (which included another BSOD/DMA crash) and close to 9 hours of updates that wouldn't update, I ended up just doing a ground-up reinstall of Windows and let it update. Seemed to be doing fine, until it started throwing Kernel Power errors again, and it's happening every few hours or so.

 

Event viewer gives me the following:

Event ID: 41

Task Category: 63

Bugcheck code: 160

Parameter 1: 0x704

the other parameters are all 0s

 

When I rand windbg on the error codes it tells me that there's an issue with the sleep/hibernate cycle on the laptop, based on the 0x704 error parameter. 

 

I've tried running powercfg /h off and it did not solve the issue; the same is true of BIOS default resets.

 

I've run HP support assistant and all of my drivers are up to date.

 

At this point I'm lost. Some of my digging suggests it might be a bad SSD or another storage-related issue?

 

Any advice would be helpful.

 

2 REPLIES 2
HP Recommended

Also worth noting that Windows doesn't seem to be generating any minidump files, despite me setting it do so, which means I can't really provide any other info.


My work-provided laptop (another probook) doesn't do this (though it's the second one I had, since the first got caught in a crash loop, so... maybe I should have taken this as a hint), and my desktop (an Envy TE01 tower) doesn't either.

HP Recommended

I'm having the same exact issue, down to the error codes and everything. Following this thread in case a solution gets posted.

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