Computer Shuts off at 59% battery

[HarshInd]

About 6 months ago, I had an issue where my laptop wouldn't charge. I gave the laptop for service (laptop is out of warranty, so I gave to a third party service provider) and it worked normally. For the past 3-4 days though, my laptop would suddenly shut off without a low battery notification or anything. It then only powers on when AC power is provided.

Here is the HP battery check result:

What do I do?

[Raj_05]

Hi @HarshInd,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If your HP Laptop (model 15s) is shutting off when the battery reaches around 59%, there could be several reasons for this issue. Here are some troubleshooting steps you can follow to identify and resolve the problem.

Calibrate the Battery: Sometimes, the battery gauge can become inaccurate. To recalibrate the battery, follow these steps.

• Charge your laptop to 100% while it is turned off.
• Once fully charged, turn on the laptop and let it discharge naturally until it shuts off.
• Charge it again to 100% without turning it on.
• Repeat this process once more.

Check for Software Issues: It's possible that some background processes or software are causing excessive battery drain. To check for this.

• Open the Task Manager (Ctrl + Shift + Esc) and review the processes that are consuming a lot of resources. End any unnecessary or suspicious processes.
• Make sure your operating system and drivers are up to date. HP regularly releases updates that can improve battery performance.

Check Power Settings: Make sure your power settings are configured correctly to avoid any aggressive power-saving measures.

• Go to the Control Panel (or Settings on Windows 10/11) and open "Power Options."
• Select the power plan you're currently using and click on "Change plan settings."
• Adjust the settings to your preference, ensuring that the laptop doesn't turn off automatically at a certain battery percentage.

Battery Health Check: Most laptops have built-in diagnostic tools for checking battery health. HP laptops often come with the HP Support Assistant application. Look for this utility and use it to run a battery health check.

Replace the Battery: If the battery is old or damaged, it might not be holding a charge properly. In such cases, replacing the battery might be necessary.

Overheating: Overheating can cause laptops to shut down unexpectedly. Make sure the laptop's cooling system is clean and not obstructed. Use compressed air to remove dust from the vents.

Malware Check: Run a full system scan with your antivirus software to ensure there are no malware or viruses causing excessive battery usage.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support