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‎07-30-2026 12:58 PM

HP Recommended
Product: HP ZBook Studio 16 inch G10 Mobile Workstation PC (7C9K9AV)

Hi,

 

I have my laptop registered with HP in the UK, and it has 4 months Bundle warranty left. I want to file a repair case, but cannot find an option to do it. I have looked at every possible page on HP's support page with no luck. 

 

Is there a trick to it, or a hidden secret I cannot uncover?. It just seems odd not being able to find a repair support option.

 

Any help appreciated.

Category:
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8 REPLIES 8

‎08-01-2026 03:10 AM

HP Recommended

Hi @Moreconi,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to help you.

I hear that you want to repair your HP  ZBook Studio 16-inch G10 Mobile Workstation PC (7C9K9AV).

May I know what is the issue with your PC?

 

Could you elaborate on the issue for better understanding?

Please help us by providing the Product serial number or product number in a private message so we can assist further.
 

Here is the link to find the product serial number: Click here.


Find product and serial numbers for HP PCs, printers, and accessories | undefined

To access your private messages, click the private message icon in the upper right corner of your HP Support Community profile, next to your profile, and send me a private message with the serial number, because we value your privacy.

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

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‎08-01-2026 06:01 AM

HP Recommended

Thank you for your message. I have sent a private message.

 

Regards

Juan (Moreconi)

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‎08-01-2026 06:55 AM

HP Recommended

You are welcome.

Waiting for the private message.

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

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‎08-01-2026 10:27 AM - edited ‎08-01-2026 10:47 AM

HP Recommended

My bad. Message 'Send to' was wrong, that's why you didn't get it. I am trying to send it to you this time but I keep getting 'Your message contains HTML that is not allowed: p, p (style). Please remove the invalid HTML and try again'.  The error didn't happen with the previous message. Not sure what to do. I keep trying.

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‎08-01-2026 10:52 AM

HP Recommended

Hi @Moreconi,

I have sent you a private message.

Please share the details there.

To access your private messages, click the private message icon in the upper right corner of your HP Support Community profile, next to your profile, and send me a private message with the serial number, because we value your privacy.

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

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‎08-01-2026 11:06 AM

HP Recommended

You should have received the message now.

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‎08-01-2026 11:25 PM

HP Recommended

Can you update me please, as I'd want to mark this thread as a solution.

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‎08-04-2026 03:21 AM

HP Recommended

Thank you for your response.

We have sent you a private message.

Kindly follow the steps.

Take a moment to explore exclusive offers on HP products:  All‑in‑One Deals: Step Into the Future of Smarter Computing ... - HP Support Community - 9629344

Take care and have a great day ahead!
 

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

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