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NismoZ
Level 2
21 9 1 2
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Solved!

Correct app for updating drivers, bios and firmware

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EliteBook x360 1040 G7
Microsoft Windows 10 (64-bit)

I used HP Softpaq to download and install bios, drivers and firmware for my PCs in the past.  I've noticed this program was retired last year.  I've checked out HP Image Assist, and that operates like Softpaq did, but it seems like its only downloads each .exe for every driver, but does not install them.  I then found HP Support Assist.  This seems like it updates drivers.  Does it do firmware and bios as well, right when a new one is released for your laptop or docking station? 

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IT_WinSec
Level 15
Level 15
10,093 6,378 814 3,504
Message 4 of 5
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HP Recommended

Hello,

 

Once you click the Download button, the program will ask you what to do:

- Download only

or
- Download and extract

or

- Download, extract and install (only for SP packages that support silent automatic install, most do)

 

Untitled.png

 

 

 

You may also check this YouTube video >> https://www.youtube.com/watch?v=nCdT9Ti1WTA

 

Hope this helps.

>> Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps <<
*** I work for HP *** I express personal opinion only *** HP Expert - volunteer since 2013

View solution in original post

This movie will guide you through the most important things about HP Image Assistant. A tool where you can check if your unit has the latest drivers and bios...
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IT_WinSec
Level 15
Level 15
10,093 6,378 814 3,504
Message 2 of 5
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HP Recommended

Hello @NismoZ 

 

For the docking stations (firmware updates) you should apply updates manually. Most people never do it, though.

 

For a business class device, best app to use for such situations is HP Image Assistant. It does support download+install only if the .exe supports silent installation (most support it).

 

 

 

 

>> Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps <<
*** I work for HP *** I express personal opinion only *** HP Expert - volunteer since 2013
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NismoZ
Author
Level 2
21 9 1 2
Message 3 of 5
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HP Recommended

HP PCs - Using HP Image Assistant | HP® Customer Support
I've taken a look in the Image Assist program, and only see were you can download driver packs.  Haven't seen where the program installs them as well.  The document above also supports what I've found.

HP Consumer Notebook PCs - Updating the BIOS (Basic Input Output System) | HP® Customer Support
It seems like HP Support Assistant can do drivers and bios.  May not do dock firmware.

Was this reply helpful? Yes No
IT_WinSec
Level 15
Level 15
10,093 6,378 814 3,504
Message 4 of 5
Flag Post
HP Recommended

Hello,

 

Once you click the Download button, the program will ask you what to do:

- Download only

or
- Download and extract

or

- Download, extract and install (only for SP packages that support silent automatic install, most do)

 

Untitled.png

 

 

 

You may also check this YouTube video >> https://www.youtube.com/watch?v=nCdT9Ti1WTA

 

Hope this helps.

>> Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps <<
*** I work for HP *** I express personal opinion only *** HP Expert - volunteer since 2013

View solution in original post

This movie will guide you through the most important things about HP Image Assistant. A tool where you can check if your unit has the latest drivers and bios...
Was this reply helpful? Yes No
NismoZ
Author
Level 2
21 9 1 2
Message 5 of 5
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HP Recommended

Excellent, just click the download button and the install option is behind that.  Image Assistant closely matches functionality of Softpaq, which I used to use.

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