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‎08-23-2024 03:11 AM

HP Recommended
Product: HP USB-C G5 Essential Dock
Operating System: Microsoft Windows 10 (64-bit)

Hello,

Today I encountered a network problem no more working with a Laptop probook HP 450 G5 and Dock G5 Essential.

I did a bios update on laptop (W10 V22H2) and wanted to do the same with Dock firmware , but on dock when update is starting is displaying that dock is not connected.

Dock is unable now to have the ethernet port via USB-c working and update not being able to apply as dock not detected.

 

To exclude a hardware problem, almost for Ethernet port, i tried on another laptop Elitebook HP 840 G5 (W11 Pro) and with that one ethernet works fine.

 

so i don't know what happens with Dock update failing , it behave the same from HP840.

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