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PSI-TN
Level 2
11 7 1 8
Message 1 of 5
458
Flag Post

Dashboard/Chat

HP Recommended
Spectre x 360
Microsoft Windows 10 (64-bit)

When do you suppose I can get into my Dashboard without a "Sorry, not available" message or Support Chat without a "Chat is not available right now" message? I need to get a warranty laptop fixed. Please don't tell me to call because I cannot understand you.

4 REPLIES 4
asmita6658
HP Support Agent
HP Support Agent
14,452 14,383 1,442 1,826
Message 2 of 5
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HP Recommended

Hi @PSI-TN

 

Welcome to the HP Support Community. 

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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PSI-TN
Author
Level 2
11 7 1 8
Message 3 of 5
Flag Post
HP Recommended

Chat is working on another PC but on any PC I use, logging into my Dashboard, selecting "My Devices" always returns a "Sorry, we're having trouble loading your information" message.

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asmita6658
HP Support Agent
HP Support Agent
14,452 14,383 1,442 1,826
Message 4 of 5
Flag Post
HP Recommended

Hi @PSI-TN

 

Welcome to the HP Support Community. 

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

Was this reply helpful? Yes No
PSI-TN
Author
Level 2
11 7 1 8
Message 5 of 5
Flag Post
HP Recommended

Thank you. Looking forward to a solution.

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