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‎05-28-2021 12:02 PM

HP Recommended
Product: Envy 17 inch laptop
Operating System: Microsoft Windows 10 (64-bit)

I'm just wondering how many people are having trouble getting information about their order. I ordered a laptop on April 10, 2021 and haven't heard much other than the shipment has been delayed until next month, but I have a feeling it will continue being delayed. I wanted to know if it's possible to file for a refund or return so I can at least get the money back.

1 REPLY 1

‎05-28-2021 12:13 PM

HP Recommended

@shl1024 

 

Welcome to the HP Community.

 

Assuming your order was placed with the HP Store,

Anything and everything regarding your order must be handled through the HP Store / HP Store Customer Service.

 

Our Community is a peer-to-peer support group  - we are not in any way connected to the operation of the Store.

 

HP Online Store – USA

 

 Store/HP.com USA Sales

 Not your HP store?  Scroll to the bottom of the website and click the Flag to change regions.

 

Customer Service - Examples

 

 For example:  Self-Help Service, Account, Security and Privacy, Tracking, Change Order, Returns and Cancellations, FAQ, Shopping, Shipping and delivery, Rebates / Coupons, Product Support, Parts and services

 

OR

 

Under “I’m looking to buy…” > Select Home Products

Under  “I would like to…” > Select Contact a product specialist before I buy

 

Dragon-Fur

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