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05-28-2021 12:02 PM
I'm just wondering how many people are having trouble getting information about their order. I ordered a laptop on April 10, 2021 and haven't heard much other than the shipment has been delayed until next month, but I have a feeling it will continue being delayed. I wanted to know if it's possible to file for a refund or return so I can at least get the money back.
05-28-2021 12:13 PM
Welcome to the HP Community.
Assuming your order was placed with the HP Store,
Anything and everything regarding your order must be handled through the HP Store / HP Store Customer Service.
Our Community is a peer-to-peer support group - we are not in any way connected to the operation of the Store.
HP Online Store – USA
Store/HP.com USA Sales
Not your HP store? Scroll to the bottom of the website and click the Flag to change regions.
Customer Service - Examples
For example: Self-Help Service, Account, Security and Privacy, Tracking, Change Order, Returns and Cancellations, FAQ, Shopping, Shipping and delivery, Rebates / Coupons, Product Support, Parts and services
OR
Under “I’m looking to buy…” > Select Home Products
Under “I would like to…” > Select Contact a product specialist before I buy