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‎05-15-2023 07:34 AM - last edited on ‎05-15-2023 11:01 AM by Retired

HP Recommended
Product: HP Pavilion 15.6 inch Laptop PC 15-eh1000 (2H5A7AV)

Hello Community!

All the best.

I would like to know how I can solve the problem of my pavilion laptop, since it detects the monitor in Windows, but it does not show an image, the screen remains completely black. I thought for a moment that the docking had a problem, but I connected it to another laptop and the docking worked perfectly. The USB-C port does work well, because it does show an image with another docking that I have.

I have done all the tests in place with the F6 and others. I don't know if there are any drivers missing to install.

Any suggestions.

Thank you

 

2 people had the same question
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