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- Dock Thunderbolt G4 doesnt show native resolution

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08-17-2022 08:34 AM
Hello community,
I have a problem with Dock G4 and two monitors. My set is Dock, EB 850 G7, BenQ BL2411 (1920x1200@60hz) and BenQ GW2470 (1920x1080@60Hz).
If I connect both monitors to the dock (DP and HDMI), BL2411 has only 1920x1080 as a highest possible resolution (but system recommends 1680x1050).
If I disconnect HDMI from Dock, BL2411 has still only the resolution as I described.
If I disconnect both monitors and reconnect only BL2411 with DP, the monitor has native resolution 1920x1200).
If I reconnect second monitor to HDMI, then BL2411 loses native resolution and get FHD.
BUT If I connect BL2411 to the Dock DP and second monitor GW2470 to laptop HDMI, everything works fine. And even I can turn on screen as 3th monitor and all works.
The question is why I cant connect both monitors directly to the dock and use native resolution?
Dock firmware is up to date, drivers in laptop are up to date, laptop has profiles of both monitors.
Thank you
Solved! Go to Solution.
Accepted Solutions
08-17-2022 02:51 PM
The HP USB-C® Dock G4 is discontinued and is NOT compatible with your HP 850 G7 machine. It is only compatible with
- HP ProBook 600 G4, 400 G5, G6
- HP EliteBook 800 G5, 700 G5
- HP EliteBook x360 1030 G6 & 1020 G2, G3, G4
- HP EliteBook 1040 G4
- ChromeBook x360
- HP Elite x2 1012 G2
- HP Elite x2 1013 G3, G4
- HP Pro x2 612 G2
- HP ChromeBook 13
- HP Spectre Pro 13 G1 Notebook PC
- HP EliteBook Folio G1;
- HP Elite x2 1012 G1
Regards.
***
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08-17-2022 02:51 PM
The HP USB-C® Dock G4 is discontinued and is NOT compatible with your HP 850 G7 machine. It is only compatible with
- HP ProBook 600 G4, 400 G5, G6
- HP EliteBook 800 G5, 700 G5
- HP EliteBook x360 1030 G6 & 1020 G2, G3, G4
- HP EliteBook 1040 G4
- ChromeBook x360
- HP Elite x2 1012 G2
- HP Elite x2 1013 G3, G4
- HP Pro x2 612 G2
- HP ChromeBook 13
- HP Spectre Pro 13 G1 Notebook PC
- HP EliteBook Folio G1;
- HP Elite x2 1012 G1
Regards.
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.