Create an account on the HP Community to personalize your profile and ask a question
01-29-2019 02:23 PM - edited 01-29-2019 02:40 PM
I am going insane. I am trying to connect my new HP Thunderbolt Docking station G2 (120W) and when I try to install the firmware, it says the following:
It shows really weird behavior and it's really driving me nuts. What is working is the power as well as the DisplayPort connection. I have two LG 32" 4K displays connected. All the rest is not working and I can't figure out why.
I wasn't very smart, I hadn't activated the Thunderbolt connection and as such, it wasn't established, this has now been fixed and works now. The second issue still prevails.
With the displays, I have another problem of its own. The one display has a 4K resolution, the integrated display also shows 4K, but the second monitor only shows a lower resolution and I can't change it:
According to the following document, the docking station should be able to handle this load:
On page 11, it says that two monitors with 4K would be supported with my docking station.
Can anyone help me out here? I am desperate and I regret that I spent as much money as I have on this and end up worse than with the setup of a six-year old laptop + docking station.
- Elitebook G5 850
- Thunderbolt G2 Docking Station 120W
- 2x LG 32" 4K Displays
- Several devices connected to the docking station to no avail
Thanks in advance
01-30-2019 12:25 AM
I think you should start with a BIOS update and verify that you have the latest version. After that verify that your security settings in BIOS are set to no security.
If it still isn´t working try to run HP image assistant and see who drivers are missing.
01-30-2019 11:04 AM - edited 01-30-2019 12:05 PM
I've done the BIOS update.
I went into the security settings and don't exactly know what you are referring to when you say the security settings in BIOS. There was a tab with Security, there were several things on there, but nothing struck me as a yes or no question. Could you elaborate maybe?
Edit: I've now run Image Assistant and updated every single driver and still to no avail. I am not mistaken in thinking that the laptop can handle three 4K displays (2 external + 1 internal display), correct?
02-03-2019 07:25 AM
as written in this document http://www8.hp.com/h20195/v2/GetPDF.aspx/4AA7-3384ENW.pdf
at page 7, if one 4K display is connected to DP port , the second MUST be connevted to Thuberderbolt 3 port.
IT's the USB-C port on the right side of the displayport, looking the docking from the back.
you will probably need an USB-C-to-DisplayPort adapter if you LG 4K display deons't have a USB-C input video port.
02-03-2019 01:23 PM
That's a good input, unfortunately, the way via USB-C didn't work for me either. It was actually worse in a sense that it didn't show any output and didn't seem to be recognized by the laptop. I will have to try again though, maybe I've made a mistake, but even the Thunderbolt authenticator didn't recognize the laptop.
Didn't find what you were looking for? Ask the community