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‎05-08-2023 08:37 AM - last edited on ‎05-08-2023 10:29 AM by Retired

HP Recommended
Product: HP USB-C Dock G5
I have an HP Pavillion laptop, an HP monitor, later I bought an HP USB-C Dock G5 docstation, unfortunately my idea would be that I would just connect the USB-C cable to the laptop to automatically connect the monitor to the network, and power, etc, but in the meantime I came to the conclusion that the laptop was not compatible, today reading this page https://support.hp.com/pt-pt/document/c05269818 left me wondering if there was an update that in the meantime has overcome this limitation.
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4 REPLIES 4

‎05-08-2023 09:45 AM

HP Recommended

Hi,

You would need to give us the exact model number of the PC so we can have some idea of what kind of ports it has.

HP Notebook PCs - How Do I Find My Product Name or Number? | HP® Customer Support

 

Let us know,

David

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‎05-08-2023 09:55 AM - edited ‎05-08-2023 09:59 AM

HP Recommended

No.

The basic requirements for the dock are USB Type-C™ 3.1 Gen 2 (Thunderbolt™ 3, DP 1.2, PD 3.0, Data transfer, HP Sleep and Charge ).

 

Few, if any, mainstream models such as the HP or  Pavilion series have those options.

 

It is a chipset capability and hardware issue, so an update could not fix that problem.


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1 person found this reply helpful
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‎05-08-2023 11:30 AM - last edited on ‎05-08-2023 01:12 PM by Moderator

HP Recommended

It,s the HP Pavilion - 15-cs3013np, serial number [personal info removed]

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‎05-09-2023 10:18 AM

HP Recommended

I had already looked that up and noted that it does not meet the requirements for the docking station.

 

That is the downside of having a mainstream laptop model. They just don't have the specifications.


I am a non-HP employee forum member. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If my post helped you or you just want to say thanks, click on the Yes button next to the "was this reply helpful?"

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