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05-08-2023
08:37 AM
- last edited on
05-08-2023
10:29 AM
by
Ric_ob
05-08-2023 09:45 AM
Hi,
You would need to give us the exact model number of the PC so we can have some idea of what kind of ports it has.
HP Notebook PCs - How Do I Find My Product Name or Number? | HP® Customer Support
Let us know,
David
05-08-2023 09:55 AM - edited 05-08-2023 09:59 AM
No.
The basic requirements for the dock are USB Type-C™ 3.1 Gen 2 (Thunderbolt™ 3, DP 1.2, PD 3.0, Data transfer, HP Sleep and Charge ).
Few, if any, mainstream models such as the HP or Pavilion series have those options.
It is a chipset capability and hardware issue, so an update could not fix that problem.
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05-09-2023 10:18 AM
I had already looked that up and noted that it does not meet the requirements for the docking station.
That is the downside of having a mainstream laptop model. They just don't have the specifications.
I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"