• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Locked

‎05-17-2019 08:23 AM

HP Recommended
Product: ZBook 15 G3
Operating System: Microsoft Windows 10 (64-bit)

Hi guys.

 

I have a simple question. I have a ZBook 15 G3 that I am considering upgrading the GPU of. It's an MXM 3.0a board, M1000M, and I'm considering swapping it out for something more powerful.

 

However, I have more than an year's worth of warranty left and there's no way I'm giving that up.

 

I want to know, does having a qualified technician service my laptop's MXM slot with an HP original GPU void my warranty?

2 REPLIES 2

‎05-17-2019 02:11 PM

HP Recommended

@shahzebatiq 

 

I always say: warranty is a gray area, if NO problem after an upgrade then no problem but anything went wrong after an upgrade (any) HP may refuse to honour warranty.

 

Hope this makes sense.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎05-18-2019 02:36 PM

HP Recommended

That's not really a satisfactory response.

 

I need clearer stance on the standard acceptable policy.

 

I just noticed my 4K display is not registering as a DreamColour display either. I don't know why, but somehow it's not.

 

I'm considering sending this in for warranty at this point.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.