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Locked

‎07-07-2024 02:18 AM

HP Recommended
Product: HP EliteBook 840 G5 Notebook PC
Operating System: Microsoft Windows 11

SOMEONE PLEASE HELP!
I bought a new HP EliteBook 840 G5 and whenever I try to enter its BIOS menu, it asks me to enter "BIOS Administrator Password". I never knew the password and there was no description of that with the product.  I wanted to sell my laptop and showed it to the buyer and he went to its BIOS menu and asked me for the password and I told him that I don't know, he immediately returned it to me and refused buying, If I don't find out its BIOS password, it won't be sold.

Category:
1 REPLY 1

‎07-07-2024 06:07 AM

HP Recommended

Thank you for visiting the HP Support Community.

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions/directions intended to bypass or subvert security mechanisms such as lock screens, BitLockers, BIOS lock, passwords, fingerprint/biometry scanners, PINs nor any other safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 


For cases related to BitLocker issues, please contact Microsoft Support.


Regards,

MayS

I work on behalf of HP
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