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‎10-26-2022 10:56 AM

HP Recommended
Product: HP ZBook Studio 15.6 inch G8 Mobile Workstation PC (3K0R8AV)
Operating System: Microsoft Windows 10 (64-bit)

I just submitted a request to repair my Zbook Studio G8 with accidental damage protection through a care pack.


HP says the motherboard is backordered, with no ETA, and that I may have to wait 1-3 months for the part. I explained that this is unacceptable for a $5,000 laptop, but the agent was not moved by my concerns.

 

My laptop is currently not working at all. What can I do to get this process expedited?

Category:
1 REPLY 1

‎11-05-2022 04:48 PM

HP Recommended

unfortunately this is their new way, I would also be wary of sending the unit off to get fixed!

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