EXPIRED WARRANTY FOR 5 MONTH OLD HP 255 G10

[061946]

On January 30, 2025 I purchased a brand new HP 255 G10 Laptop from our BJ's Wholesale Membership Club. Understanding this product included a 1 Year Warranty from the manufacturer. Shortly thereafter, my laptop wouldn't load due to not having a registry key available.  I was called out of town until mid May 2025, unable to access my new laptop. Upon my return, I contacted HP for assistance, I was then told my HP laptop's warranty had expired! Further conversation indicated the units warranty began in May 2024, not January 2025 as purchased. I was then instructed to pay $99.99 for a months support using HP Care Smart Friend offering, which I payed for on May 17, 2025 case # 5143074330. That resulted in resolution by initiating a factory reset through HP support personnel. Once I was informed the applicable warranty for my laptop had been started in May 2024, SEVEN months prior to my January purchase. I was told to contact the warranty department to reinstate the proper 12 month warranty, which would then generate a refund for the Smart Friend fee I paid. Well after several weeks of phone calls, copies of purchase receipt front and back, copies of all box labels, including QR code, after the all my this, my efforts were wasted, and ultimately denied any refund or a requested warranty date reinstatement. Nonetheless, I continued trying to secure my warranty correction, and my refund! After that, I continued to contact support, Case # 5143074330,  5143839493, & 5143642885 were closed out without any resolution. I've spent countless PHONE hours over the past weeks trying to resolve this, I'm frustrated, angry, and fed up with HP. HOPEFULLY SOMEONE WITH PROPER AUTHORITY TO RECOGNIZE THIS INJUSTICE, CAN GET INVOLVED.