• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Guidelines
Are you having hardware issues? Click here for tips and tricks.
Locked

‎01-24-2023 02:12 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Hi All, 

 

Our company is currently having issues charging using HP Dock G5 USB-C. 
This problem started right after a Windows Update was installed last December. We have atleast 250 units of HP EliteBook 840 G8. 

we tried the following work around: 

  1. Draining Residual Power 
  2. Uninstalling ACPI Drivers in Device Manager (Batteries and USB Connector Managers) 
  3. Restarting PC multiple times. 

All the above workaround works but after a while, maybe few hours or few days, problem keeps on re-occurring. 

 

We tried doing a BIOS Downgrade to version 01.10.00 and it works until after restart as the newer version will be reinstalled right after. 

 

We are on the end of the line here, and it is affecting our company. Anyone encountered this or have a solution for this? 

Appreciate your input! 

 

Best Regards,

Jonas 

2 people had the same question
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.