EliteBook x360 1030 G2 - Hard Drive Imminent Failure

[LBC-Bob]

At boot up I get a UEFI disk error indicating "Hard Drive Imminent Failure", if I continue, Operating System boots fine and system storage test in Support Assistant say my drive is fine.  Do I need to get this drive replaced?   have three days of support left on my support care pack...

Error Code: RQD5B3-9Q5B8X-MFGKHF-60DU03  Prod ID: X3U19AV

[ub6424]

Hello @LBC-Bob 

Sorry to hear that you are having problems ... I would like to help you.

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@LBC-Bob wrote:

At boot up I get a UEFI disk error indicating "Hard Drive Imminent Failure", if I continue, Operating System boots fine and system storage test in Support Assistant say my drive is fine.  Do I need to get this drive replaced?   have three days of support left on my support care pack...

Error Code: RQD5B3-9Q5B8X-MFGKHF-60DU03  Prod ID: X3U19AV

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(1) Definite yes !

This error means that the seek, read and write operations can no longer be performed reliably due to technical errors. 

(2) Backup <all> personal data (documents/pictures/videos etc...) to external <USB hard drive>

(3) Recommendation and solution

The hard disk urgently needs to be replaced ! A later access to the hard disk via a M.2-NVMe-to-USB adapter is still possible. However, it cannot be guaranteed that you can access all data.

HP EliteBook x360 1030 G2 PC Product Specifications

Specification	Description
M.2 SS/DS 2280 solid state drive1	128 GB SATA-3 Value Solid State Drive 256 GB SATA-3 TLC Solid State Drive (Opal 2) 512 GB SATA-3 TLC Solid State Drive (FIPS) (planned to be available in March 2017) 360 GB PCIe NVMe Solid State Drive (planned to be available in March 2017) 256 GB PCIe Gen3x4 NVMe TLC Solid State Drive 512 GB PCIe Gen3x4 NVMe TLC Solid State Drive

--->>> Please contact HP Support immediately !

Kind regards