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Agov
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EliteBook x360 1030 G2 turns off without warning on battery level more then 20%

HP Recommended
EliteBook x360 1030 G2
Microsoft Windows 10 (64-bit)

Hi!

 

After a year of use, my laptop began suddenly, without warning, to turn off while working on the battery. At first I could not understand what was happening: I work on the battery, "bam" - the laptop turned off. I thought - it's a random bug. But no, the situation repeated.

 

I started watching - and found that the laptop turns off when, according to Windows 10 battery indicator, the battery level is 16-18%! I tested the battery with UEFI HP utility - no problems were detected, the battery capacity level was 84%. It was november 2018.

 

Ok, let 84%. Let now the laptop does not work 9 hours on battery, and 7.5 hours on battery. But should he inform me that the battery low? In the settings of the power plan Windows 10 I have indicated that I need to report about the charge of 10% or less. Ok, I set the level of 20% for messages (although this is not the case at all, so the battery is “enough” for 5 hours).

 

But two days ago, the laptop suddenly turned off again. Without warning. After that, I turned it on - and the battery level was 22%! Today - this level was 23%!

 

I understand that my warranty is over. But **bleep**, this is HP EliteBook! Business laptop, isn't it? I use only HP EliteBook many years. Last my EliteBook, 8460p, worked from 2011 to 2017 - and there were no problems. He still works, I gave it to my employee. The battery, of course, lost its capacity and, instead of 5 hours, holds less than an 1 hour. But the laptop honestly warns when the battery is almost gone. What's wrong with my new laptop, which worked a little over a year, and battery cycles only 145?

 

I always installed all updates on time: BIOS, drivers, Windows etc...

I calibrated battery manually by this instructions: https://support.hp.com/bg-en/document/c04700771

I deleted "ACPI battery controller".

I tried, it seems, everything that I found on the HP community forums.

 

Is now on HP EliteBooks laptops need to change the battery after a year of use? 145 cycles with a design 1000 cycles!

 

Help me, please!

 

Spoiler
CeementBatteryCheckResult: 11
DevicesSupported: 1
DeviceCount: 1
Primary_ACPowerOn: True
Primary_ACAdapterOk: True
Primary_TestresultString: OK
Primary_DesignCapacity: 4935mAh
Primary_FullChargeCapacity: 4095mAh
Primary_RemainingCapacity: 1068mAh
Primary_MaxError: 1
Primary_CycleCount: 145
Primary_Temperature: 30deg C
Primary_Voltage: 11752mV
Primary_Current: 478mA
Primary_DesignVoltage: 11550mV
Primary_Status: 128
Primary_CellVoltage1: 0mV
Primary_CellVoltage2: 3891mV
Primary_CellVoltage3: 3900mV
Primary_CellVoltage4: 3916mV
Primary_SerialNumber: 00901 2017/07/11
Primary_ManufacturerName: 333-17-29
Primary_BatteryCTNumber: 6FXLK08WY863E7
Primary_Warranty: 3
Primary_CalibrationType: 3
Primary_ChargeControl: Supported
Primary_TempCharge: True
Primary_ChargeTest: True
Primary_ChargeCapacity: 82
Primary_TempAlarm: False
Primary_DeepDischarge: False
Primary_FullCharge: False
Primary_FullChargeStatus: False
Primary_BatteryCharge: True
Primary_DesignCycleCount: 1000
 
 

 

4 REPLIES 4
soccer_dan
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Message 2 of 5
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in most cases, the Elitebook x360 030 g2 comes with a 3 yr warranty that includes the battery... i would confirm your warranty

 

also, start by HP Image Assistant and update BIOS, Firmware, and drivers for your laptop and see if the problem still persists

I work for HP. However, all opinions and comments are my own.
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Agov
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Message 3 of 5
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Thanks for your reply!

Unfortunately, judging by the data of the HP site, the warranty period for my laptop expired on August 7, 2018. I understand that this is probably my mistake - not paying attention when buying to the need for an extended warranty. Apparently, I too trusted the HP EliteBook brand...

All necessary updates BIOS, drivers, windows - I always install on time. By the time when the problem described above began to appear - I had an actual BIOS, drivers, etc.

 

It seems that the battery controller gives out completely incorrect data. But I do not know how to reset it. I did everything I found on the HP website to calibrate the battery and reset the controller - but nothing helped.

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soccer_dan
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one way to reset the battery connection is by pressing the Pwr button for 15 seconds

I work for HP. However, all opinions and comments are my own.
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Agov
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Thanks for paying attention to my problem!

But, unfortunately, I also followed your recommendation - there is no result.

Looks like I got some kind of bad battery. I heard that HP was recalling laptop batteries in 2017. Maybe the battery of my laptop is just from a bad lot?

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