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01-07-2019 07:47 AM - edited 01-07-2019 08:43 AM
After a year of use, my laptop began suddenly, without warning, to turn off while working on the battery. At first I could not understand what was happening: I work on the battery, "bam" - the laptop turned off. I thought - it's a random bug. But no, the situation repeated.
I started watching - and found that the laptop turns off when, according to Windows 10 battery indicator, the battery level is 16-18%! I tested the battery with UEFI HP utility - no problems were detected, the battery capacity level was 84%. It was november 2018.
Ok, let 84%. Let now the laptop does not work 9 hours on battery, and 7.5 hours on battery. But should he inform me that the battery low? In the settings of the power plan Windows 10 I have indicated that I need to report about the charge of 10% or less. Ok, I set the level of 20% for messages (although this is not the case at all, so the battery is “enough” for 5 hours).
But two days ago, the laptop suddenly turned off again. Without warning. After that, I turned it on - and the battery level was 22%! Today - this level was 23%!
I understand that my warranty is over. But **bleep**, this is HP EliteBook! Business laptop, isn't it? I use only HP EliteBook many years. Last my EliteBook, 8460p, worked from 2011 to 2017 - and there were no problems. He still works, I gave it to my employee. The battery, of course, lost its capacity and, instead of 5 hours, holds less than an 1 hour. But the laptop honestly warns when the battery is almost gone. What's wrong with my new laptop, which worked a little over a year, and battery cycles only 145?
I always installed all updates on time: BIOS, drivers, Windows etc...
I calibrated battery manually by this instructions: https://support.hp.com/bg-en/document/c04700771
I deleted "ACPI battery controller".
I tried, it seems, everything that I found on the HP community forums.
Is now on HP EliteBooks laptops need to change the battery after a year of use? 145 cycles with a design 1000 cycles!
Help me, please!
Primary_Temperature: 30deg C
Primary_SerialNumber: 00901 2017/07/11
01-10-2019 11:52 AM
in most cases, the Elitebook x360 030 g2 comes with a 3 yr warranty that includes the battery... i would confirm your warranty
also, start by HP Image Assistant and update BIOS, Firmware, and drivers for your laptop and see if the problem still persists
01-11-2019 12:39 AM
Thanks for your reply!
Unfortunately, judging by the data of the HP site, the warranty period for my laptop expired on August 7, 2018. I understand that this is probably my mistake - not paying attention when buying to the need for an extended warranty. Apparently, I too trusted the HP EliteBook brand...
All necessary updates BIOS, drivers, windows - I always install on time. By the time when the problem described above began to appear - I had an actual BIOS, drivers, etc.
It seems that the battery controller gives out completely incorrect data. But I do not know how to reset it. I did everything I found on the HP website to calibrate the battery and reset the controller - but nothing helped.
01-11-2019 08:16 AM
Thanks for paying attention to my problem!
But, unfortunately, I also followed your recommendation - there is no result.
Looks like I got some kind of bad battery. I heard that HP was recalling laptop batteries in 2017. Maybe the battery of my laptop is just from a bad lot?