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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Hello,
I have just got an Elitebook 650 G10 laptop and it does not charge from USB-C Multiport Hub 50H55AA. The laptop charges without issues from the attached USB-C Power Adapter (65W), but when the Hub uses the same adapter, it won't pass the power to the computer. I attached Ethernet, HDMI, USB receiver for mouse and keyboard - all those work fine, but not the power relay.
I installed the latest driver (11.13.420.2023 Rev.A) for Win11 23H2 dated AUG 17 2023, and there are no issues reported in the Device Manager.
The Setup Instructions for 50H55AA (https://kaas.hpcloud.hp.com/pdf-public/pdf_6635561_en-US-1.pdf) shows it should work as a power source, both from 90W and 65W chargers, so why doesn't it work for my laptop? I will be grateful for any advice.
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