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HP Recommended
HP EliteBook 745 G6
Microsoft Windows 10 (64-bit)

We run an Intune-based 1:1 laptop program at a technical school. A large percentage of our deployed devices are affected by an audio driver issue where using the volume up/down keys will mute all audio playback. The only fix was restarting the application or reloading the video/audio stream and using the application's audio controls.

 

I've narrowed it down to the Realtek Audio driver 6.0.9247.1 published on 10/5/21. This was automatically installing via Windows Updates and breaking the volume key functionality. I rolled back to the Audio driver from 8/3/21, version 6.0.9215.1 and that seems to be unaffected and all audio-related keys retain their functionality. 

 

Has anyone else experienced this? 

4 REPLIES 4
HP Recommended

Having the exact same problem. Uninstalling and removing/deleting the driver, then reinstalling from HP fixes the issue temporarily until Windows update downloads the newer/broken update, which breaks the volume functionality as you mentioned. 

HP Recommended

We restricted 3rd party updates via Intune, so those that uninstall the update don't run the risk of reinstallation. But, for standalone machines, you can run the Windows Show/Hide Update Tool: https://download.microsoft.com/download/f/2/2/f22d5fdb-59cd-4275-8c95-1be17bf70b21/wushowhide.diagca... to block the update from installing. 

This guide can help: How to hide buggy updates on Windows 10 • Pureinfotech

HP Recommended

Bump. Does anyone else have feedback?

HP Recommended

What I ended up having to do was
- Uninstall the driver (and check the box to delete the driver software). 

- Do any necessary reboots.
- Install the audio driver from HP's site. 
- Reboot again if necessary
- DO NOT RUN WINDOWS UPDATE (or it'll download the bad update again)
- Then do a gpedit.msc to prevent driver installations (See picture below) Computer Configuration > Administrative Templates > System > Device Installation > Device Installation Restrictions > Prevent installation of devices that match any of these device IDs. 

-Then added the Hardware ID of the realtek audio device from device manager.HP745Issue.png

 

The user hasn't reported any audio issues since, but I have also purposely not run Windows update in case it does in fact download it again. So, not sure if this is a valid workaround OR it's just because Windows Update hasn't been run yet. 

Obviously, being a workaround, the audio device won't receive any updates until you undo this local policy, but hopefully a future update will fix this problem all together. 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.