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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎09-25-2018 11:36 AM - edited ‎09-26-2018 09:05 AM

HP Recommended
Product: Elitebook 830 G5 - 3JW86EA
Operating System: Microsoft Windows 10 (64-bit)

Hi. I have a Elitebook 830 G5 - 3JW86EA

 

Writing this everything firmware/drivers are up to date. Win 10 Pro 64

 

My problem is that I have a Kingston MobileLite Duo 3C / FCR-ML3C Micro-SD card reader that the Elitebook does not detect in the USB-C port. Link to the thing Kingston MobileLite Duo 3C

 

I think a firmware/software update is what can solve this.

 

I have contacted Kingston support, and the UK Hp support chat (rejected me because I am located in Norway)

 

Here from Kingston support.

--------------------------------------------------------

Thank you for your query with Kingston.

Your description indicates that the product itself is not defective.
Please check in the Device Manager whether or not the FCR-ML3C is listed at all when connected.
If it is not, then it could be due to an incompatibility between the USB C Host Controller and the controller of the FCR-ML3C.

Type C USB is still in its early stages and compatibility is not yet as universal as one would think.
There may be a firmware update for the USB C Host controller which addresses this incompatibility.
If not, then the only option would be to return the product for a refund to your supplier as all FCR-ML3C as manufactured with the same components at this time.

Kind regards

Bernd Michael Fluegel
----------------------------------------------------------------------------
Kingston Technology Europe Co LLP
European Technical Support Engineer, EMEA
Email: eu_technical@kingston.eu
----------------------------------------------------------------------------
This is my description sent to Kingston Support

Never Worked

Does not work in the USB-C port of my HP Elitebook 830 G5 3JW86EA. No reaction at all when pluging inn either way.
It works in the regular USB ports, and as OTG in my Samsung Galaxy over USB-C.
The USB-C port on my laptop works with other devices, phones, charging, transfer data.

--------------------------------------------------------

 

And here UK HP SUpport Chat (Started chat with same infor from above here)

 

5:43 PM  Connecting...
5:43 PM  Connected. A support representative will be with you shortly.
5:43 PM  Support session established with HP-Dude.
5:45 PM  HP-Dude: Hello, thank you for contacting HP and for your interest in our Active Chat Support. My name is HP-Dude and I am happy to assist you today. How are you doing today?
5:46 PM  Morten : Hi HP-Dude, I am just fine, hope you are too.
5:46 PM  HP-Dude: May I know if the same kingston drive works fine on different unit?
5:47 PM  HP-Dude: Please allow me 2-3 minutes to review your information and I shall be back soon. In the meanwhile, please confirm the below details:Country :Product description :Product number:Serial Number:Phone number :E-mail ID:Company :
5:50 PM  Morten : Country : NorwayProduct description : Elitebook 830 G5Product number: 3JW86EA#ABNSerial Number: removed Phone number : removed E-mail ID: removed Company : N/A
5:53 PM  HP-Dude: Thank you for the confirmation of details.
5:54 PM  HP-Dude: May I know if the unit is in Norway?
5:54 PM  Morten : Yes, but that is kinda not relevant, you think?
5:55 PM  HP-Dude: I see there could be a Parts faulty
5:55 PM  HP-Dude: I'm afraid you have reached UK support
5:55 PM  Morten : usb-c device not recognized by the Elitebook, forward the case to developers or not, is really what this comes down to. I think.
5:56 PM  HP-Dude: Kindly contact Norway support
5:56 PM  HP-Dude: I understand that
5:56 PM  HP-Dude: Its a part faulty on the unit
5:56 PM  HP-Dude: However I will not be able to arrange service
5:56 PM  Morten : this is a known problem?
5:57 PM  HP-Dude: I will help you with the Norway support details
5:57 PM  HP-Dude: NorwayTechnical Support ...........................................................................+47-810-62070
5:57 PM  HP-Dude: Kindly contact the above number
5:57 PM  HP-Dude: I shall go ahead and close this support request. Do contact our Instant Support Program for any further assistance. You are always welcome at the HP Active Chat Support using this URL: https://support.hp.com/gb-en/contact-hpReference ID -  removed Thank you for contacting HP Inc.HP-Dude
5:57 PM  HP-Dude has ended the session.

--------------------------------------------------------

 

So anyone have any sugestions? 🙂

 

 

 

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