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45N0130
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Elitebook 840 G5 Smart Card reader not showing up / not recognized

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Microsoft Windows 10 (64-bit)

***Cross-posted from the Hardware subforum***

 

Hi, everyone. I just installed a Smart Card reader in this 840 G5 as a proof-of-concept for an upcoming switch to using PIV cards to access machines. The physical installation was very easy, but I do not see the Smart Card reader in Device Manager anywhere, no do I see any options in the BIOS to enable the reader. I have installed the  "Alcor Smart Card Reader Driver" from https://ftp.hp.com/pub/softpaq/sp98001-98500/sp98312.exe but that doesn't seem to have done anything. I manually started the Smart Card services in services.msc but still nothing. Any ideas/suggestions? Thank you for your time.

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banhien
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@45N0130 

 

Elitebook 840 G5 is a series of many different models/products with many different options/configurations and Smart Card reader is an OPTION.

 

     https://support.hp.com/au-en/document/c05903028#AbT7

 

Did you buy this option ? I did not buy this option that why my machine does not have Smart Card reader.

 

If you wish, you can buy part #  L18312-001 and install to your machine.

 

Regards,

BH
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45N0130
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Thank you for the reply. I have already purchased and installed the Smart Card reader (the part number you listed). I will be retrofitting a number of machines with this option/part. The part is installed already, but it is not showing up in Device Manager.

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