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‎01-15-2021 02:00 PM

HP Recommended
Product: elitebook 840 G5
Operating System: Microsoft Windows 10 (64-bit)

Camera stopped working after recent Windows update. New driver downloaded from hp.com did not help. The camera is not detected by Windows. I reset Windows and the camera worked  but with very poor quality. Reinstalled HP drivers and camera stopped working altogether. Older driver did not help either. Please advice.

 

1 person had the same question
2 REPLIES 2

‎01-15-2021 02:38 PM

HP Recommended

@ggrpitt1 

 

My HP 840 G5 machine does not have this problem, I ran Windows updates few days ago, nothing change for Webcam

 

              840 cam.png

 

Does your machine use same driver as shown above) ?

 

Regards.

 

BH
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‎01-15-2021 05:03 PM

HP Recommended

No. The installed driver is a Realtek driver:

 

Capture.PNG

This was the driver installed automatically by all three HP packages downloaded sp66054, sp105587 and sp99836. That is, they all installed the same driver. and windows seems to think this is the best driver although it fails to recognize the camera.

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